As a service company the customer's success is the assessment factor of our performance. It is our ambition to fulfill the requirements of our customers. Therefore it is neccessary to know the actual situation of our customers and to concentrate on the requests of our customers.
One of our most important success factors is the flexibility in our different projects. With the appointment of a competent, responsible project manager, always available for the customer, we ensure the complete service from one single source following the principle of "short distances".
One of the most important success factors is the flexibility in our individual models of support.
For long-term, successful customer relations, which are the prerequisites of our competitiveness in the markets, high quality standards are indispensable.
Consistent customer orientation is the most essential factor for business successes. Foreseeing and even exceeding customer's expectations distinguish the best. This is the main focus of our company.
The compliance with objectives, orientation and the internal environment is a question of corporate management.
Management creates the environment in which people can develop their abilities for mutual benefit.
Major tools are the management as an example, the consideration of all stakeholders - internal and external - involved and the development of clear visions for the businesses' future.
Inclusion of employees
Every company is only as good as its staff.
To enable them to apply their abilities and to release their potentials, it is necessary that employees are involved in decision-making processes. Profound support of all employees and the possibility for permanent trainings must always be promoted.
This requires to support the and the problem solving skills on all levels and to encourage the staff members to find new ways of improvements.
Efficient results are achieved by combining the required activities and resources to one process. For this purpose individual processing steps were defined, revenues and expenditures were specified and interfaces with the functions of the company were identified. By doing this, possible errors (risks) were detected and responsibilities were determined in order to ensure the smooth operation of all corporate processes.
"Whoever ceases to be better also ceases to be good".
This general statement reflects the awareness that competence and quality are not static but far more dynamic parameters - and this applies to companies and the staff working there.
For our corporate success it is essential that the permanent improvement of products and systems is an overall objective for every single employee.
Relevant aspects for decision making
Efficient decisions are based on the analysis of data and information. But only if these data and information are permanently renewed and updated appropriate decisions can be made before the background of experiences and entrepreneurial intuition. For this reason we decided the implementation of a customized, newly developed ERP system.
Supplier relationship for mutual benefit
All things are interrelated and companies are depending upon their good relations with suppliers. This is the only way for both sides to contribute their best to common added value.
For this reason personal, transparent communication, the understanding of common targets with regard to customer's interests and the cooperation in the development and improvement of products of regional suppliers are essential for us.
© RZ-Products GmbH